Alice's Pet Sitting services

FAQs

Frequently asked questions

 

Can I get to meet you first?

Yes. I offer a no obligation, meet & greet session beforehand (where I arrange a time to go out to your place and meet your beloved pets, write down any instructions you might have etc). This service is free of charge. Will you be staying at my home?

What animals do you take care of?

Basically all types of animals including cats, dogs, rabbits, fish, birds, guinea pigs, mice, chinchilla, tortoise and many more. I also take care of small farm animals like chickens, ducks etc. Please feel free to enquire from me.

What areas do you service?

I service Auckland, Rodney district, the Hibiscus Coast areas: Whangaparaoa, Silverdale and Orewa.

Can you take my caged animal out of its cage during your visit?

Yes. I can take it out of its cage or put it in a play pen (whatever routine you currently have) during my visit. I will also clean its cage, litter box etc.

Can I leave my pet with you?

No. Unfortunately I don't provide boarding facilities at my home for any kind of pet. I only offer house call pet minding/pet sitting visits.

Do you offer pet sitting for short & long periods of time?

Yes. You can book my services as pet sitter/pet minder for one day, a weekend or a few weeks - whatever time you will be away. If you are going away for longer than one month, you can still book my services, however, I would recommend that you get a house sitter/friend/family member to stay at your place as well as this might be too long a time for your pet to be on his/her own.

Do you take last minute bookings?

Even though I do recommend making a booking ahead of time (especially if itís over Christmas/Easter holidays), I can appreciate that emergencies sometimes do come up. For this reason I try to keep my schedule as flexible & accommodating as possible so please do feel free to enquire from me, even if it is very last minute.

Can you provide me with references that I can contact in regard to your services?

Yes, off course I can provide ample of references! The only catch is that these references must be clients of mine whoís information I am supposed to keep confidential. Therefore, anyone who asks for references will also have to agree to be added as the next person on my reference contact list (if they go ahead with booking my services). Being added to my reference list means that you might receive phone calls or emails from strangers at any given time regarding my pet sitting services which you will need to answer honestly... I apologise if this causes any inconvenience but appreciate everyoneís understanding that this has to be a matter of give & take. For people who are not comfortable with this arrangement but still wish to read reviews on my services, please have a look at the next question below.

Do you have another public page apart from your website?

Yes. Please "like" my public Facebook page where you will find comments/reviews on my services. Please also feel more than welcome (encouraged!!) to leave any feedback on there if you have made use of my pet minding services in the past and wish to share you & your pet(s)' experience publicly. It would be most appreciated by myself and everyone else who reads it?.

How do I contact you?

For any first-time enquiries, please phone me (see contact page for details). If I donít answer, leave a message with your mobile number and Iíll call you back asap

When can I book a consultation?

During the week (day/evening) or weekends during the day.

How soon can you drop by for a consultation?

Even though I might be able to book a consultation on the same day, my schedule unfortunately doesnít allow me to pop over at the drop of a hat. The best way is to give me a call so we can arrange a day/time that works for both of us ? (please donít leave me a text/email message if you want to make a booking, otherwise the time that you requested might already have expired by the time I read your message and this only leads to misunderstandings).

Are you available over public holidays, including Christmas/Easter/New Year?

Yes Ė that is what Iím here for! Although Christmas/new year is a time of year when most people go away. As a result, I can only take on a certain amount of bookings so please make sure to book as far ahead as possible if you are planning on going away over Christmas/New Year to avoid disappointment.

Are you a registered Vet/Vet nurse?

No. I have no qualifications in this field. I am, however, an experienced pet sitter/pet minder/pet feeder and can offer my services in this capacity as a person who loves (and also owns her own) pets. 

What will you do in case of a medical emergency?

If something seems amiss with your pet, I will contact you immediately and discuss the situation - if you wish for me to take your pet to the Vet I will do so upon your costs. If I cannot get hold of you or your other contact person and if your pet's situation seems serious, I will take your pet to a Vet and claim the costs from your afterwards. If you are registered at a certain Vet, I will take them to that Vet. If not, I will take them to the nearest Vet. Although this situation (touch wood!) has never happened before, it is just a precautionary measure.

Can you train my dog?

It is important not to mistake my services as an experienced pet sitter for a dog trainer as I am not qualified for the latter. There are, however, many professional dog training/dog school facilities that you can contact if you require these services.

My pet is very alone and depressed when I go to work. Can you stay with them for the whole day, every day?

Because I have many pets (including my own) to attend to as a pet minder, I am regrettably unable to stay with your pet for longer than my visiting times. I also cannot offer boarding facilities. If its only for a short time, like when you are away on holiday, your pet should be fine as I will comfort them during my visits.However, if your pet is alone on a permanent basis (i.e. if you work long hours during the day), the best way to solve this problem is to consider getting him/her a friend (preferably of the same specie - think of it as being with someone who speaks the same language as you, as opposed to someone who doesn't. Which oneís company would you prefer?). Alternatively, if you have a dog, you can also leave your dog at a doggie daycare facility, where he/she will be able to mingle & socialize with other dogs.

Will you be staying at my home?

No. I will merely be visiting your pet and attending to their needs as pet minder at the scheduled times for 15/30/45 minutes at a time (depending on the arrangement).  I will not be residing in your home, seeing as I have my own home & responsibilities to attend to and often have more than one client at a time.

Are you a student?

No.  I am 31 years of age, married and settled.  I am not looking for free accomodation.  I am doing this as a professional part-time job since I love animals.  I also run my own photography business apart from being a pet lover, which is why my schedule is flexible enough to accomodate both part-time jobs.

What do I need to provide you with?

  • Anything that your pet may require i.e. their food, litter bowls, litter, vitamins, medicines, leashes etc
  • Your contact details, as well as the contact details of a close friend/family member
  • Expected dates of departures and returns if you are going away on holiday
  • Your Vet's details if you have one
  • Any additional information or instructions you might have
  • A spare key to your home 

How will I receive feedback?

You can decide on the amount of feedback you want (i.e. daily, every second day, weekly etc). This can be done via email or via your home phone when I am feeding your pet. Alternatively, you are welcome to ring me any time between 9am to 11pm or email me to check up on your pet's wellbeing. Apart from the above, if your pet seems ill, I will contact you immediately via phone (or leave a message if I cannot get hold of you and had to take your pet to the Vet). If you are away I will need a phone call or email from you upon your return, so as to confirm that you have returned safe & sound to your happy pet.

My pet is very shy and doesn't like strangers.  Can I still make use of your services?

Remember that I will not be living with your pet and won't be intruding in their home.  I will merely be visiting and they will soon get used to this routine and realize that I am not a threat.  Animals normally warm up to the person who gives them food.  I have had dogs barking at me upon my arrival (which is completely understandable since they are just protecting their property), yet, as soon as I provide them with their food, they eat happily and warm up to me.  Cats might be shy initially but they will eventually become curious and approach me.  Rabbits are cautious animals by nature but they usually warm up to me upon my second visit.  Either way I will do my best to win over your beloved pet's trust, without making them uncomfortable or upsetting them.  Even if animals don't eat while I am there, I will inspect their food bowls upon my next visit to see if they have eaten (which is normally the case with shy pets).  If you are concerned about how your pet will react to me, I will get to meet them at our meet & greet session.

Are you part of an Agency?

No, I am a pet sitter/pet feeder in my own capacity and do not belong to any agency.  The contact details on this site are my direct contact details. 

What is your rates/pricing?

Please see my rates/pricing category for more info

What services do you offer?

I am a professional pet feeder, pet sitter, pet minder and overal pet caretaker who take house call visits to your home.  Please see services for more info.

Do you have any pets of your own?

Yes, off course! I have had many different pets over the years, including a Jack Russell, An Alsatian, 2 Maltese Poodles, ample of goldfish & tropical fish, a cat and I currently have a lop-ear house rabbit (aka Loppy).

How long have you been a pet sitter?

Its difficult to say when I officially "started" with pet sitting as I used to do a lot of pet sitting for neighbours/family members, ever since I was a teenager (back in South Africa where most people have dogs for safety reasons and where dogs are trained to protect their property). But most dogs warmed up to me quicker than they do to other people and got used to me so I was often asked to help out as the dogs wouldn't let anyone else in their property. I guess this enabled me to gain a lot of experience in working with dogs who are very nervous. I learned to pick up their vibes and to respect it. I guess this might sound strange to humans but the animal world is coverned by a much stronger six sense than we have. Its important to give off the right "vibe" to any animal and to understand that they are also communicating to us in their own way. So, to get back to the question, I've been doing pet sitting on/off over the years, since I was a teenager for friends, neighbours, family members, till I started a professional pet sitting business over a year ago in the North Shore but moved to Whangaparaoa, where my business is now stationed.